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So, I went to Safeway today with a coupon for a free half-gallon of Silk non-dairy beverage. (A few weeks ago I bought a couple containers of unsweetened soy milk that had apparently been treated unkindly in transit and had coagulated. I contacted the manufacturer and they sent me some coupons. So far, so good.)
The store was out of unsweetened soy milk, so I grabbed what I thought was a container of Silk unsweetened coconut milk. The cashier rang it up with the rest of my groceries, processed the coupon with some difficulty, and I went on my merry way.
Only to realize, as I was putting the groceries away at home, that I'd grabbed a container of So Delicious coconut milk, which is not at all the same brand as Silk coconut milk, and had probably caused an inconvenient bookkeeping error for somebody at the store.
So, I phoned the store's customer service, and they told me I could come in today or tomorrow and exchange the coconut milk for the correct item. Except that the customer service person seemed to be approaching the problem from the assumption that I was upset about getting the wrong item and *wanted* to exchange it. The truth is, I could not care less. The difference between one brand or another of non-dairy beverage is not worth the time and inconvenience to go back to the store and exchange it. I just don't want the cashier to get in trouble for an error that was at least partially my fault.
So, what do you think? Have I fulfilled my obligation by calling the store and trying to explain the situation, or do I need to go do coconut milk penance to ensure that the cashier doesn't suffer negative consequences?
The store was out of unsweetened soy milk, so I grabbed what I thought was a container of Silk unsweetened coconut milk. The cashier rang it up with the rest of my groceries, processed the coupon with some difficulty, and I went on my merry way.
Only to realize, as I was putting the groceries away at home, that I'd grabbed a container of So Delicious coconut milk, which is not at all the same brand as Silk coconut milk, and had probably caused an inconvenient bookkeeping error for somebody at the store.
So, I phoned the store's customer service, and they told me I could come in today or tomorrow and exchange the coconut milk for the correct item. Except that the customer service person seemed to be approaching the problem from the assumption that I was upset about getting the wrong item and *wanted* to exchange it. The truth is, I could not care less. The difference between one brand or another of non-dairy beverage is not worth the time and inconvenience to go back to the store and exchange it. I just don't want the cashier to get in trouble for an error that was at least partially my fault.
So, what do you think? Have I fulfilled my obligation by calling the store and trying to explain the situation, or do I need to go do coconut milk penance to ensure that the cashier doesn't suffer negative consequences?
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